Shipping & Delivery Info
*Processing times vary due to sales, new products etc
Our working hours are Monday to Friday 9am - 5pm New Zealand time.
FREE Express Courier for all orders $30NZD+ (1 - 3 Working Days) via NZ Post
Rural Delivery $6.99 on orders under $30. $3.50 on orders over $30
AUSTRALIA, FIJI, COOK ISLANDS
FREE Tracked Delivery (5 - 10 Business Days) on orders $70 NZD+
DHL Delivery (3-5 Business Days): $19.99 NZD
REST OF WORLD
Please visit our international site luxefitnessusa.com
** PLEASE NOTE - If you purchased a 'Pre-Order' item, Pre-Order means the item is currently not in stock, so it will be processed and sent to you as soon as the stock arrives at our warehouse. If you order a "Pre Order" item and don't acknowledge this in the description/title, NO refunds will be given in this instance.
If you pay extra for DHL Express shipping on a Pre Order item, your item will be sent via Express, once we are back in stock.
Pre-Order times are an estimate and not an exact date. **
**Please triple check all shipping details listed is correct is correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this. The address submitted on order is final and any changes required are to be requested through the Courier Service
Sales Duty and Import / Customs Fees
All orders are sent via a DTP basis. Any duty & import fees must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded.
We (ITAT Ltd), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
ITAT Ltd t/a Luxe Fitness, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing ITAT Ltd with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
If items are unclaimed at the Depot for more than 10 days, your item will not be returned to sender - This will be destroyed by our carrier.
Luxe Fitness holds no responsibility to cover costs and no refunds will be issued in this instance. You as the buyer are responsible for claiming your goods.
ITAT Ltd do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.
We do not offer refunds/exchanges for "change of mind."
For ALL orders placed online, store pickup is NOT an option.
We do ship internationally. International Shipments may sometimes take anywhere from 1-5 days via express and from 2 to 4 weeks for standard delivery.
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage.
If you have any questions regarding shipping and/or shipment of orders, please email email@example.com , Business hours are Monday - Friday, 9:00am - 5:00pm New Zealand time. If your email is received outside these hours, please allow us 48 hours to respond following the next business day.