To start your return, please enter the order number with the hash sign if inluded (e.g., LXNZ1000 or #LXNZ1000) provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.
Common Return Questions
Need to Return a Product?
For consumer safety, we do not offer returns on Protein & Supplements, unless the product is faulty or you have received the wrong order. All approved Returns will be swapped for Store Credit of equivalent value. PLEASE WAIT TO RECEIVE YOUR RETURN APPROVAL BEFORE SENDING US YOUR GOODS.
You are able to return your products within the below period, with proof of receipt of your shipment, for any of the following reasons:
- faulty products
- incorrect order
- doesn't fit (wrong size)
Protein and Supplements - within 45 days
Apparel - within 90 days
Standard Return Conditions
All returns must be:
- in original condition
- unwashed and unworn
- in the original packaging with tags attached
- all seals must be intact and product unopened
Are there any charges for Returns?
- the original shipping cost is non-refundable
- change of mind and wrong size - you are responsible for the return shipping charges
- faulty product or incorrect item - we will re-imburse your return shipping costs
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- Once we have approved your request you will get a confirmation email with shipping guidelines
- PLEASE NOTE: Luxe Fitness is not liable for the loss of items being returned and strongly recommends using a traceable delivery method.
How soon will I get my store credit?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit
- If your return is approved, then a store credit will be applied within 10 business days.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.