Frequently Asked Questions
Q: WHY SHOULD I TAKE SUPPLEMENTS?
A: Taking supplements can support and accelerate your body related goals when paired with an active lifestyle and nutritious diet.
Luxe Fat Burning Protein Powder can help to:
- Promote muscle growth and strength
- Support increased muscle mass which can speed up your metabolism
- Support muscle recovery after exercise
- Top up critical micronutrients (Vitamins & Minerals)
- Make you feel fuller for longer
- Reduce muscle breakdown as it contains BCAA’s
- Increase your metabolic rate as it contains green tea
- Encourage fat oxidation (using stored fat to produce energy) as it contains L-Carnitine
Luxe Fat Burner Plus can help to:
- Support weight management
- Promote fat burning by supporting a healthy metabolic rate (the rate your body turns food into energy)
- Support a healthy appetite balance
- Support thermogenesis (burns more calories to generate heat and produce energy)
- Promote healthy energy levels
Luxe BCAAs can help to:
- Promote fat burning
- Promote muscle growth in conjunction with exercise
- Support energy levels during exercise
- Promote muscle repair and recovery post workout
- Reduce muscle cell breakdown
- Reduce soreness of muscles
Luxe Pre-workouts can help to:
- Support workout power and endurance
- Support fat burning
- Support muscle growth and recovery
- Aid with energy production
- Support mental alertness and focus
Q: ARE THERE ANY SUPPLEMENTS I CANNOT HAVE TOGETHER AS PART OF MY ROUTINE?
A: Please do not take the Fat Burner Plus and Pre Workout together as part of your fitness routine. These products both contain caffeine so we recommend sticking to one or the other to avoid a high intake of caffeine, which some people can be quite sensitive to.
Q: HOW DO I CONSUME LUXE PROTEIN POWDER?
A: Add up to 2 flat scoops of LUXE Protein Powder to chilled water, trim milk, or milk alternative in a protein shaker. Adjust liquid level to suit your desired level of flavour intensity and taste. Consume 1 serving per day, or as your dietary needs require. (2 flat scoops = 1 serving) For optimum results take within 30 minutes after a workout or throughout the day as preferred.
Q: HOW FAST CAN I EXPECT TO SEE RESULTS?
A: Results vary depending on your lifestyle, age, gender, genetics, diet and how much you exercise/workout. Some people see results in a few weeks, other a few months.
Q: CAN I USE SUPPLEMENTS WITHOUT EXERCISE AND DIET TO LOSE WEIGHT?
A: Our products support your efforts but won’t work if you don't adapt your lifestyle too (e.g healthy diet and exercise).
Q: CAN I EXCEED THE SUGGESTED AMOUNT?
A: We advise for anyone consuming our supplements, to stick to the recommended daily intake.
Q: WHAT IF I MISS A DAY WHEN USING "LUXE" SUPPLEMENTS?
A: There is no need to worry. Just continue your regular routine the next day.
Q: ARE THE PRODUCTS GLUTEN, LACTOSE, GMO-FREE?
A: Almost all of our products are gluten, lactose and GMO-free. For detailed information, please have a look at the nutrition information of the specific supplement.
Q: WHAT PRODUCTS ARE VEGAN?
Q: WHERE AND HOW ARE THE PRODUCTS MANUFACTURED?
A: Our supplements are made and manufactured in New Zealand from local and imported ingredients by experienced manufacturers. Our Protein Powder is made from premium quality whey
Q: WHY SHOULD I CHOOSE "WHEY" PROTEIN?
A: Whey protein is known for being quickly digested, improving immune function and has the highest amount of BCAA's compared to alternative protein sources.
Q: IS WHEY PROTEIN SAFE TO CONSUME DURING PREGNANCY?
A: Whey protein is safe to use during pregnancy, however it is recommended that any person who wishes to consume Luxe Fat Burning Protein Powder while pregnant or lactating, should consult with their health care provider beforehand.
Q: IS WHEY PROTEIN SAFE TO CONSUME WHILE BREASTFEEDING?
A: Only Luxe Fat Burning Protein Powder is safe to consume while breastfeeding or pregnant, but it is advised to discuss any supplement intake with your health care provider before consuming.
Q: DOES WHEY PROTEIN HAVE A BEST BEFORE DATE?
A: Shelf life is generally 12 months from the date of manufacture. Best before dates are clearly printed on the package.
Q: I HAVE PLACED AN ORDER - WHAT'S NEXT AND WHEN WILL I RECEIVE MY PRODUCTS?
A: As soon as we receive your order, we will send you an order confirmation so you can be sure the payment went through and was successful.
After your order was successful, we will start putting your order together.
Once the parcel has left our warehouse, you will receive another notification e-mail including your tracking number. Please note that it might take up to 48 hours until your tracking link becomes active!
Please visit our Shipping Info page to see what the estimated shipping times to your country are.
**Please allow up to 5 working days for order processing + shipping time**
Q: I HAVE NOT RECEIVED AN ORDER CONFIRMATION E-MAIL – WHAT DO I DO?
A: In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before you are contacting our customer support.
Please make also sure to check the correct e-mail account.
If you still can’t find the email, please contact us as it there may have been a typo in your email during your purchase.
Q: I HAVE NOT RECEIVED MY WORKOUT OR FOOD GUIDE - WHAT DO I DO?
A: The Luxe 8 Week Workout & Food Guide are E-Books (an electronic version of a printed book.) These will be automatically sent to the email address that was used to place the order. You may also receive a "shipping dispatch" email - please ignore this.
Make sure you check your spam mail too. If you have not received your E-Books, please contact our support team.
Q: CAN MEN USE THESE DIETARY SUPPLEMENTS?
A: Yes, men can still take the products if they wish to do so.
For any further information, please feel free to contact our support team: